Frequently Asked Questions

If you have an EurostatGroup business account, you order directly from your customer area with your negotiated rates, dedicated catalogue, and invoice payment. If you don't have an account yet, you can order immediately by card on our esd-services shop, with no account required, ideal for SMEs and craftsmen.

Our built-in quote module lets you generate your own quote directly from the website, no need to go through a sales rep. Select your products, add them to your quote and finalise it in just a few clicks.

Yes. Eurostat designs custom ESD solutions (packaging, thermoformed trays, etc.) based on your components and technical requirements. Contact our sales team with your specifications to get a personalised study.

Cancellations for orders of standard products are only accepted as long as no costs have already been incurred in preparing them. Orders for customer-specific (custom-made) products cannot be cancelled. Contact our customer service quickly to check whether cancellation is possible.

Unless stated as a firm deadline on your order confirmation, the delivery times we provide are indicative and vary depending on the product and quantity ordered. For custom-made products, the lead time depends on manufacturing and is communicated when your order is confirmed.

Yes. Eurostat is a member of the Dou Yee Enterprises group, present worldwide with more than 90 international branches and representative offices across 26 countries. We ship anywhere in the world. Check our international presence page to contact your nearest team.

Contact our sales team via the contact page to activate your business account. You'll then benefit from negotiated rates, a dedicated catalogue, and personalised sales support.

Go to our password recovery page. Enter the email address linked to your account and you'll receive a temporary reset link.

For EurostatGroup business accounts, addresses are managed directly by our customer service team. For any changes, contact your sales representative or our contact service.

For business accounts, invoices are payable 30 days from the end of the month of the invoice date. For a first order, only payment by cheque on receipt is accepted. Orders placed via esd-services are paid by card at the time of purchase.

You have a strict deadline of 15 days from the delivery date to raise any concerns with us. No returns are accepted without our prior agreement on the principle of the return and who covers shipping costs, so please contact our customer service before sending anything back.

You have a strict deadline of 15 days from the invoice issue date to dispute its compliance with agreed terms. After this period, no claim can be considered.

We certify that the goods delivered comply with the technical specifications provided. Our technical service handles installation, maintenance, repair, and calibration of your ESD equipment, both during and after the warranty period. See our technical service page.